Our 30-Day Happiness Guarantee
At Saela, your satisfaction comes first. If you're not happy with your purchase, we're here to make it right.
30-Day Money-Back Guarantee
You may request a refund within 30 days of receiving your order. To be eligible, simply contact our support team with your order number and reason for the return.
How to Start a Return
Email support@saelahub.com with your order number. Our team responds within 24–48 hours with next steps.
Refunds
Once approved, refunds are processed to your original payment method within 5–10 business days. Your bank or card issuer may need additional time to post the funds.
Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery with a photo and we'll replace it or refund you at no cost.
Exclusions
For hygiene reasons, used products may be subject to review. Returns requested after 30 days or items damaged through misuse may not qualify for a full refund.
Contact
Questions? Reach us anytime at support@saelahub.com.